At Chatkaar, customer satisfaction is our priority. We strive to ensure that our customers have a pleasant shopping experience with us. Please review our return policy below:
1. Product Unavailability:
If a product becomes unavailable after payment, we will notify you promptly. You can choose to either receive a full refund or select an alternative product of the same value. Refunds for unavailable products will be processed within 5-7 working days.
2. Damaged on Delivery:
If your product arrives damaged, please notify us within 48 hours of receiving the delivery. Kindly provide a clear photo of the damaged item, along with your order number, to [contact@chatkaar.com]. Upon verification, we will offer a replacement or a full refund, as per your preference. We provide a 3-day return window for damaged items.
3. Lost in Transit:
If your product is lost during transit and results in an incomplete delivery, we will conduct an investigation with our courier partner.
Once the loss is confirmed, we will provide you with a full refund or send a replacement.
4. Order Cancellation:
Chatkaar reserves the right to cancel any order for any reason, including but not limited to stock availability, payment issues, or unforeseen circumstances.
We may request additional information for order processing, such as address verification.
If your order, or any part of it, is canceled after your card has been charged, the refund will be processed within 5-7 working days.
5. Contact Us:
For any inquiries, concerns, or issues regarding your order, please reach out to us at [contact@chatkaar.com]. We are here to assist you.
Note: Please ensure that all refund requests comply with the guidelines above. Chatkaar reserves the right to modify this policy at any time without prior notice.